Customer support

Updated 12 October 2026

PV LAB is operated by Alejandro Molinari, Knorrpromenade 9, 10245 Berlin, Germany.

For account, billing, refund or privacy requests, email contact@parallelvisionlabel.com from your account email. Include your receipt or job reference where relevant. Never send a password, full card number or API key.

Storage and downloads

The current account upload limit is 20 GiB. The credit wallet shows the storage used by your uploaded files and saved results. Preview derivatives and provider-side copies are not included in that figure. A larger storage allowance is not currently sold as part of a credit pack.

Generated results stay in your private Lab gallery until you delete them or close your Lab account. Unused source uploads can be removed after 24 hours; references still used by jobs, saved packs or moods are protected. Keep your own downloaded copies of work you need. PV Lab is not a permanent backup service.

Gallery previews use smaller images; downloads use the stored original. This browser may keep up to 128 MiB of image previews and originals to speed up repeat visits. Cached images are reused for up to 24 hours; expired copies are removed when the cache is accessed. The cache is scoped to your account and cleared when you sign out, change account or delete Lab content in this browser. On a shared device, sign out when finished. Browser site-data controls also remove these local copies.

Credits and billing

Checkout shows the price before payment. Credits arrive after the payment processor confirms a successful payment. Returning from checkout alone does not add credits. A generation reserves its quoted credit charge; a confirmed failed generation returns that charge once. An uncertain or interrupted request remains reserved until its provider status is reconciled.

A returned generation credit is different from a refund to your payment method. Contact us with the payment receipt for monetary refunds, withdrawal requests, duplicate charges or incorrect credit delivery. Your statutory rights are unaffected. A refund or payment dispute pauses new purchases and generation while the credit balance is reconciled; billing management stays available.

Use Credits → Manage subscription to access Stripe billing and cancellation, or visit subscription cancellation. For statutory rights, read consumer withdrawal. Closing your Lab account does not itself cancel recurring billing or create a monetary refund.

Close your PV Lab account

Download your work, cancel your subscription and let running jobs finish. In Studio, open Credits → Storage and account. Type the confirmation phrase and submit the closure request.

The request closes creative access immediately. A background process removes Lab images, videos, thumbnails, prompts, moods and saved references after checking that recurring billing has stopped. Cleanup retries if storage or billing services are temporarily unavailable. Contact us if you need help with a pending request.

Payment, credit and dispute records are retained separately where needed for accounting, legal obligations and unresolved claims. Your shared Parallel Vision sign-in and Nina account are not deleted by closing PV Lab. Ask us separately for deletion of that identity and any provider-held data. We will explain any applicable retention requirement in response to your request.

Service availability

Public paid access is being prepared. For the applicable service information, see our terms of service and privacy policy.